Refund policy
Returns We offer returns and refunds exclusively for defective, damaged, or incorrect items. Items cannot be returned for a change of mind, incorrect size/color selection, or general dissatisfaction.
To be eligible for a return and refund, you must meet the following conditions:
-
7-Day Window: You must request a return within 7 days of receiving your order.
-
Proof Required: You must provide clear visual proof (photo or video evidence) clearly showing the defect, damage, or wrong item received.
-
Condition: The item must be unused, unworn, and in its original packaging with all tags attached.
How to File a Return Request
-
Contact our support team at [Yourdrop44] within 7 days of delivery.
-
Include your Order Number in the subject line.
-
Provide a clear description of the issue along with high-resolution photos or video evidence.
Once we receive your request, our team will review the evidence within 2–3 business days. If your claim is approved, we will provide you with instructions on how to return the item or receive a replacement/refund. Returns sent back without prior approval will not be accepted.
Refunds Once your return is received and inspected (or your photo/video evidence is approved), we will notify you of the status of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Shipping Costs Shipping fees paid at purchase are non-refundable. Unless otherwise agreed by customer support, customers are responsible for paying the shipping costs for returning an item.